FAQ

 

STORAGE

Store in a cool, dry place. Do not leave in direct sunlight. In warmer weather and climates, butters may melt. Please refrigerate to return butter to its original state.  Discard after three months.

SHIPPING/ PROCESSING

Products are made at the time your order is received to ensure freshness. Orders are processed in the order that they are received. All purchases are processed within 7-10 days of the purchase. 

What is your shipping policy?

Shipping rates are based on the weight of your order. Shipping will be calculated during the checkout process.

Returns/Cancellations

I want you to be completely satisfied with your purchase. Please email me Latifah@carouselskin.com if you have any issues with your order.

Order cancellations may be requested within 48 hours after purchase is made for a full refund including shipping fee.


What types of ingredients does Carousel Skin use?

We strive to make sure every single ingredient used in creating our skincare products is 100% natural and organic. Some of the ingredients we use are coconut oil, shea butter, oat protein, food coloring, skin-safe micas, jojoba oil, grapeseed oil, vitamin E, glycerin and candelilla wax for lip balms. If you have any questions about a products ingredients, please contact us.


What if I want something custom?

We’d love to accommodate a custom order! Head over to the Contact page and fill out the form with your custom order, the quantity, and the date you would need it by and we will respond accordingly. Please note that we are a small company and not all custom orders will be able to be fulfilled.


Can I order your products wholesale?

We’d love to chat about wholesale opportunities! Please fill out the form on the Contact page to receive more information.

Your soap looks good enough to eat! What happens if my child ingests a product?

Though we don’t encourage the consumption of our products, ingesting a small amount is not harmful because we use all-natural ingredients like organic food coloring and coconut oil.


Any other questions?

Feel free to ask any questions through our Contact page! We will try and get back to you as soon as possible.

Disclaimer:

Carousel Skin was created to provide natural, non-toxic and quality products to the public; however, some legal things still need to be mentioned: Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare provider if you have any questions about a particular health condition. Carousel Skin products and website information have not been evaluated or approved by the Food & Drug Administration. If you have allergies or sensitivities, do not use ingredients that may trigger a reaction. We always recommend a patch test on skin if there are any sensitivities or concerns for a reaction. Discontinue product usage if a reaction occurs.